Your Privacy, Our Commitment

Introduction and Scope

This Privacy Policy ("Policy") describes how bdkq ("we", "us", "the Platform") collects, uses, stores, and protects personal data provided by users of the bdkq.bet website and related services ("you", "the Player"). By registering an account or using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data collected through the bdkq platform, whether submitted during account registration, during use of our services, through customer support interactions, or automatically through technical systems such as cookies and analytics tools. We are committed to handling your data with transparency, integrity, and in accordance with applicable data protection principles.

Information We Collect

We collect several categories of personal data in order to provide, maintain, and improve the bdkq platform and to comply with legal obligations. The categories of data we may collect include the following.

How We Use Your Data

bdkq processes personal data only for legitimate purposes directly related to the operation of our platform and the delivery of services to our players. The following outlines the primary purposes for which we use your information.

• Account ManagementTo create, maintain, and secure your bdkq account, process your login credentials, verify your identity (KYC), and manage your account settings and preferences.
• Payment ProcessingTo process deposits and withdrawals through supported payment methods including bKash, Nagad, Rocket, and card payments, and to maintain accurate financial records in compliance with applicable obligations.
• Legal ComplianceTo comply with anti-money laundering (AML) requirements, age verification obligations, fraud prevention procedures, and any other applicable legal or regulatory requirements that apply to the operation of the platform.
• Service ImprovementTo analyse platform usage patterns, improve game offerings, personalise your experience, and develop new features based on aggregated and anonymised user behaviour data.
• Customer SupportTo respond to your enquiries, resolve account issues, process complaints, and provide technical assistance. Support interactions may be recorded for quality assurance and training purposes.

Legal Basis for Processing

bdkq processes personal data only where there is a valid legal basis for doing so. The legal bases upon which we rely are set out below.

• Contractual NecessityProcessing your identity, financial, and account data is necessary to perform the contract between you and bdkq — namely, to provide you with access to the platform and to process your transactions.
• Legal ObligationCertain processing activities — including identity verification, transaction monitoring, and record-keeping — are required by applicable law. We must process your data to meet these obligations regardless of your consent.
• Legitimate InterestsWe may process certain technical and behavioural data based on our legitimate interests in operating a safe, secure, and well-functioning platform — for example, fraud detection, network security monitoring, and platform analytics.
• ConsentWhere we rely on consent as the legal basis for processing — for example, for certain marketing communications — you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing and Third Parties

bdkq does not sell your personal data to third parties. We may share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment ProcessorsWe share relevant financial data with our payment processing partners — including bKash, Nagad, Rocket, and card networks — solely to process your deposits and withdrawals. These partners are bound by their own data protection obligations.
• Identity Verification ProvidersWe use third-party KYC and identity verification services to confirm player identities. Your submitted identity documents may be shared with these providers solely for verification purposes and are not retained by them beyond the verification process.
• Regulatory AuthoritiesWe may disclose personal data to law enforcement, regulatory authorities, or government agencies where we are legally required to do so — for example, in connection with AML reporting obligations or in response to a valid legal order.
• Platform Service ProvidersWe engage third-party technology providers for functions such as hosting, analytics, customer support tooling, and security monitoring. These providers act as data processors and are contractually obligated to process your data only on our instructions.

Cookies and Tracking Technologies

bdkq uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytical data that helps us improve the user experience for players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.

• Essential CookiesThese cookies are strictly necessary for the platform to function. They enable core features such as login session management, security tokens, and load balancing. They cannot be disabled without breaking platform functionality.
• Analytics CookiesWe use analytics cookies to understand how players interact with the platform — including which pages are visited most frequently and where users encounter difficulties. This data is aggregated and anonymised and does not identify you personally.
• Preference CookiesThese cookies remember your platform settings and preferences — such as your chosen language, display preferences, and notification settings — so you do not need to re-enter them each time you visit.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the bdkq platform. Continued use of the platform after reviewing this Policy constitutes your acceptance of our cookie practices.

Data Retention Period

bdkq retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention requirements. The specific retention period for each category of data depends on the nature of that data and the purpose for which it is processed.

As a general rule, account and transaction data is retained for a minimum of five years from the date of account closure to comply with financial record-keeping and AML obligations. Identity verification documents are retained for the same period. Behavioural and analytics data is retained in anonymised form for a shorter period. Where you withdraw consent for processing based on consent, we will cease processing that data promptly, subject to any overriding legal retention obligation.

Your Data Rights

As a user of bdkq, you have a number of rights in relation to your personal data. These rights are summarised below. To exercise any of these rights, please contact our support team with your request and we will respond promptly.

To exercise any of the rights described above, please contact the bdkq support team at [email protected]. We will respond to all verified requests within a reasonable period. We may ask you to verify your identity before processing your request to protect the security of your account.

Data Security Measures

bdkq employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the bdkq platform, secure server infrastructure, access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, and real-time fraud monitoring systems.

While we take all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. bdkq will never ask you to share your password via email, chat, or any other channel.

Updates to This Privacy Policy

bdkq may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make a material change to this Policy, we will endeavour to provide reasonable notice to registered players via the platform or by email to the address associated with your account. The date of the most recent revision will always be indicated at the top of this page.

Your continued use of the bdkq platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree to a revised Policy, you should cease using bdkq and may request closure of your account. We encourage you to review this Policy periodically to stay informed about how we protect your information.